Terms And Conditions

What This Service Is

This website is a free referral service. One free call connects callers with independent local professionals who provide emergency and general electrical services in the areas listed on this site. The referral itself is free to the caller, and using this site or making a call does not create any contract between you and this service for repair work. This service is not the contractor: it does not perform electrical work, does not employ the professionals callers are connected with, and does not supervise, direct or set the methods of their work.

The Independent Professionals

Each professional or business you may be connected with is independent. They are responsible for their own work, their own staff, their own equipment, and for meeting the requirements that apply to them, including the records and standing checked through their state licensing board where their state has one. Descriptions on this site of what a professional typically checks or does are general information only; the professional who attends your property decides what your situation needs.

The Work Itself

Any electrical work is carried out by the independent professional under a separate agreement between you and that professional. The price, scope, timing and any warranty for the work are matters for that agreement, agreed before work starts. Permits and inspections, where your local building department requires them, are handled as part of the professional's work. If you have a dispute about work that was done, it is with the business that did the work; you may also tell us about it, and we will take the feedback seriously when deciding which professionals callers are connected with in future.

Calls And Arrival Times

Calls are answered 24/7. Where this site describes arrival, it says a local professional can arrive, or typically arrives, in 30–60 minutes. That wording is deliberate: arrival times are typical, not a promise, and they vary with distance, traffic, weather and demand at the time of your call. In an emergency affecting safety — fire, smoke, a serious shock or a downed power line — call 911 or your local emergency number first.

Information On This Site

The guides, checklists and city pages on this site are general information, written from the public sources cited on each page. They are not a diagnosis of your property's problem — only a professional who checks it can confirm what is wrong — and the safe steps described are limited to actions a homeowner can take without opening equipment or touching wiring. Statistics shown on this site come from the sources named beside them.